All packages containing alcohol are shipped via UPS Ground with Adult Signature Required. An adult over 21 years of age must be present to sign for the package – they CANNOT be left in a specified location without signature. Please keep this in mind when entering delivery address information.
UPS will attempt delivery 3 times, after which the package will be returned to us at Chateau LaFayette Reneau. We will reship the package only after obtaining customer approval and payment of any return and reshipping fees by the customer.
Orders are generally processed & shipped within 1-3 business days after being received. We may occasionally hold orders due to extreme weather conditions in order to ensure quality of the wine delivered.
Delivery times vary based on location; please allow for 5-10 business days depending on location.
Please be aware that we have been experiencing shipping delays due to COVID-19 and increased shipping demand.
Under New York State law, alcoholic beverages may not be returned once sold except in the case of defective bottles. Shipments where the provided address information is incorrect or incomplete and are returned to us as undeliverable will either be reshipped at the expense of the customer or refunded, minus applicable shipping and return fees.