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Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site. All references to "We," "Us," "Chateau LaFayette Reneau," and "CLR" shall mean Chateau LaFayette Reneau. 

What kind of information do we collect from you when you visit our site?

When you visit www.clrwine.com, we collect anonymous information from visits to our site to help us understand the usage patterns of our site, and to provide better customer service. Information collected in this manner is provided automatically by your system and the systems that you use to connect to our site. For example, we keep track of what time people enter our site, how long they stay on the site, and what sections they visit on the site. This information is kept in aggregate, anonymous format. We use this information to better tailor our site for our visitors and their usage patterns, as well as to gauge performance and other measures of the site, again in anonymous and aggregate format.

Cookies
Cookies are sometimes used to further track usage patterns of the site by users in aggregate and anonymous format. Cookies left on your system by our site are sometimes used for the purpose of allowing users the convenience of not having to re-enter usernames and passwords on our site, however, no username or password information is kept on your local machine. Only a unique identifier is kept on your system that will allow you to access the records stored on our secure, password-protected server(s). No financial or personal information will ever be left on your system in the form of a cookie.

Registration & Transactional Data
Registration is required to use certain features of our site. We will collect general contact information, such as name and e-mail address, as well as demographic information, such as age, gender and zip code. Data collected from online user-completed forms is stored in secure, password-protected server locations. Demographic information collected is used to help us, or our partners, to analyze our aggregate user base and better tailor our site, promotions or other features to better serve that user base. Contact information is also used to better understand our user base.

From time to time, wes will contact our registered users who have opted in to be e-mailed with promotional information that we feel would be applicable to, and desired by that user. At any time a user wishes to opt-out of these e-mails, they may do so by contacting info@CLRwine.com Once opted-out, the user will not receive any further communication from us, aside from any system messages that are necessary to that user in specific transactions, such as e-commerce order summaries.

When you make purchases from our website, we may collect information such as product orders, shipping address(es), and credit card information in order to process your purchase.

Further use of personal information & data gathered by CLR

We will occasionally utilize partners and vendors to assist it in analysis of the data and information collected by our sites. This information is used in aggregate and anonymous format for the purpose of better tailoring our website, promotions or other company endeavors to better suit our user base. This information is shared with our partners and vendors only on an as-needed basis. Financial information will never be shared with any organization other than those necessary for completing the financial transaction required.

On occasion, we may sponsor sweepstakes and other promotions that are managed by third-party organizations. Information and data gathered in those instances will be held by the third-party and will normally be shared with us. Once shared with us, that data and information is subject to our stated privacy policy. Information and data retained by the third-party will be subject to the privacy policy stated by the third-party. We will make a reasonable best-effort to have the third-party utilize that information in accordance with our stated privacy policy, however, cannot take final responsibility for the third-party's actions.

Information and data gathered solely by Chateau LaFayette Reneau will never be sold, traded or shared with third-parties for any other reason than assisting Glenora Wine Cellars in its analysis, research and promotional needs.

Links to Other Sites
This site may contain links to other sites as a service to our users. We are not responsible for the privacy practices or the content of such websites.  Please note that these websites' privacy policies may differ from our privacy policy. We encourage you to review and understand their privacy practices before providing them with information.

Legal Purposes
We may be required to share your personal information in order to comply with a court order, law, or legal process, including responses to government or regulatory requests.  Disclosure may also be necessary if we have reason to believe that disclosure is necessary to identify, contact or bring legal action to enforce any of our policies or agreements, including against you or a third party, for non-payment or violation of any agreement with us.  We may share your personal information to protect the and defend our or our user’s rights or property, our website, our employees, users, or the public, including fraudulent, abusive or unlawful use of our website.  We may share your information if we reasonably believe that an emergency involving danger of death or serious physical injury to any person. Requires disclosure of communications or justifies disclosure of records without delay.

Security
Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All registration information is stored in secure locations on password-protected servers. All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
 

Your Choices regarding your Personal Information

Promotional Emails
You may choose to provide us with your email address for the purpose of allowing us to send newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in emails that you receive or by contacting us at info@CLRwine.com to “opt out” of this feature.  If you decide not to receive promotional emails, we may still send you service-related communications. Opting out  will not affect the use of cookies and other system data that we gather from you, as this is generally anonymous information that is used in aggregate form.

Promotional Mailings
You may choose to provide us with your mailing address for the purpose of allowing us to send notifications of upcoming events. You can stop receiving mailings by contacting us at info@CLRwine.com. If at any time you do not want to receive offers and/or circulars from us, you can remove yourself from our mailing list by contacting us Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.

Changes to Your Personal Information
We rely on you to update and correct your Personal Information. Our website allows you to modify or delete your account profile. Note that we may keep historical information in our backup files as permitted by law. You may edit your information by logging into your account here.

Access to Your Personal Information
If required by law, upon request, we will grant you with reasonable access to the Personal Information that we have about you. You may request access to your Personal Information by contacting us with such request pursuant to the “How to Contact Us” section below.

Deletion of Your Personal Information
Typically, we retain your Personal Information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. In addition, we may keep your Personal Information as needed to comply with our legal obligations, resolve disputes, and/or enforce our agreements. You may, however, request that we delete your Personal Information by contacting us with such request pursuant to the “How to Contact Us” section below and we will delete such Personal Information to the extent required by law.

Revocation of Consent
You may revoke consent, or object, to specific processing of your Personal Information by contacting us pursuant to the “How to Contact Us” section below. If you revoke your consent for the processing of Personal Information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity.
 

How to Contact Us

If you have any questions about our privacy policy or our use of your information, please contact us at Info@CLRwine.com, (800) 469-9463, or send a letter to:

Chateau LaFayette Reneau
PO Box 208
Hector, New York 14841


Effective Date: May 25, 2018